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7432 Posts

PayPal Help Community

Receiving payments as a merchant? Purchasing as a buyer? Sending and receiving personal payments? Th...

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MTS Community

Technical support for Merchants integrating PayPal.

18479 Posts

Customer Dispute - Incorrect Address

Hi, A customer purchased an item on my website. They did not complete all of the fields when making the order and so when the shipping label was automatically generated by Royal Mail Click & Drop the street number was missing. The customer has admitt...

Completing paypal profile

Hello. I'm unable to complete my PayPal business account profile, since while adding city/province I only see cities in Taiwan, yet I'm from Kenya. Also, the default currency in my account is Taiwan dollars. Kindly help

Transfer the balance in my account

Why I still didn't transfer the money in my account ???

Customer wrongly claims that the item was misinterpreted

Dear Community! I had a customer buying a used Sample Weddingdress from us. We delivered the item into the US. She responded that the dress is perfect - a size to small but she expected this since she wants to loos weight. Over a month later she star...

Your Account May Only Be Used to Send Money

Hello! How to set up the ability to create payment invoices? Looks like this option is disabled for me. My country is Ukraine

Recibo de su pago a GTHW App Limited

Tday some user GTHW App Limited took $40,80 USD from my bank account saying it is for some unknown app or product I never bought nor subscribed. Therefore you immediately refund the above amount.

Account restricted after uploading valid documents

Hello, this morning I opened an account and I uploaded a picture of my driver's license to confirm my identity, however, immediately afterwards, I got an email saying that since I'm "under 18" I can't use paypal, but I am 18 and have been since Febru...